As the recent pandemic forced millions to stay-at-home and practice social distancing, consumer shopping behaviors have undergone noticeable shifts - from offline to online.

This report examines the growth in eCommerce transactions as a result of COVID-19, and some key trends in consumer choices.

Key insights include:

• eCommerce sales trends
• Week by week view on how lockdown measures impact online consumption
• Top product category winners and losers during COVID-19

ContactPigeon is an omnichannel customer engagement solution for retail and eCommerce businesses. We bring together customer insights across key touchpoints - online & offline - for effective, personalized, and timely interactions between brands and customers.